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01-01-2013 07:04 AM - edited 01-01-2013 07:05 AM
Everyone on here will have opinions on BOA. Most people tend to be ok with them. I for one am not. In my line of work I deal with them multiple times a week and I can tell you their CS in the mortgage dept is awful. From "losing" documents to not returning calls... It's awful. Especially for people who really need assistance.
But that's just my .02
I'm sure many others have had positive experiences.
01-01-2013 01:32 PM
01-03-2013 10:03 AM
I refinanced with BofA about 3 yrs ago. My original loan was with Countryside, which was sold/acquired by BofA. The refi closing took 5 months! The loan officer I worked with was absolutely terrific...always kept me updated, returned calls, jumped in to assist when he could, etc. However, the closer I worked with was terrible. I had to re-fax several items, and then when we were ready to close, they didn't review my escrow account so that delayed closing for another two weeks. But, since then, I haven't had any problems with their servicing. I think their website is a little limited, but user friendly. I usually pay extra toward principal, too, and haven't had any problems with that.
01-03-2013 03:21 PM
Thanks for replying, I only ask because I'm buying a manufactured home and my options are limited. Would Wells Fargo be a better to go with???
The customer service representative from Bank of America mortgage dept. today informed me that per their new guidelines they are not currently lending on manufactured homes. I currently have my loan with them for my Mfd home, however, I was attempting to refinance with them and that's how I found out this information.
01-03-2013 04:58 PM
so should I try chase, wells any recommendations????
Wells was recommended as one to look into by another lender.