MILITARY MEMBERS BEWARE!!!! We were also hoodwinked into using NVR mortgage services so we could receive the full benefit of free upgrades being offered; it was the worst experience we've ever had with real estate! When the VA changed their financing cap from $417K to $600K something, NVR simply changed their credit score requirements so they didn't have to refund us our down payment. We were told we just missed it by a few points! The LO was totally non responsive, so much so that when the rates dropped we were not able to lock our rate because she just didn't respond! We e-mailed her supervisor and got no response, then e-mailed her supervisor's supervisor and still received no response. Finally my husband called the district manager after we were told that the LO and all her supervisors were in a meeting and could not be disturbed. Funny, they answered the phone when he called. The loan processor repeatedly asked us for documents we had already sent. The LO failed to request my husband's disability certificate so we could be exempt from the Loan Origination fee. Up until the day before settlement we were e-mailing the LO and processor to find out how much we needed to bring to settlement and what other documents they would need. Then when we went to settlement, the representative was upset because we actually wanted to read what we were signing! She left us in a room and went to another settlement! We received nothing but attitude when we asked for clarification on documents. I will never use NVR Mortgage, Settlement Services or any other service they say is separate, but they are all one big company with Ryan homes, ever again!
