Sent you a pm rampman10
@rampman10 wrote:Best Egg does a hard pull! They use Experian and it is a hard pull. Their customer service will tell you it is not but it is. They use Experian and it is a hard pull. I do not know why people in this thread say it is a soft pull. If you are posting here you should know the difference.
Best Egg does a hard pull and they use Experian. I am going to try to have it removed. I called twice and was told both times it is a soft pull. It is not a soft pull.
If you applied for credit ALWAYS expect a hp. You have no valid reason to dispute an inquiry when you initiated the request no matter what a CSR tells you.
While I am not an expert on fudiciary law, I still standby the statement to always expect a hp when applying for credit. CSR 's may or may not know the difference between a hp vs sp. Yes, they should provide accurate information, yes you should follow up with their supervisor and hope for the best.
It might have been clearer if the app was in writing, where they would clearly state that you are giving them permission to view your credit report.
I am pasting a response from our resident expert RobertG re: unauthorized HP's:
'Application for credit with a new creditor is not the only way a party can make a legitimate inquiry for your credit report without your express permission.
Again, the entire purpose of the listing of the many permissible purposes under FCRA 604 is to permit the pull of consumer credit reports without having to first obtain express permission from the consumer. Otherwise, business would creep to a halt.
Any buinsess transaction you intitiate for which they have a legitimate business to review your credit as part of that transaction provides permissible purpose, and does not require express consumer permission. Likewise, debt collectors have permissible pupose as long as they have legitimate collection authority.
They can make those inquiries as so-called "hard" inquiries.
The only statutory requirement that an inquiry cannot appear in a consumer report made available to others (i.e., a "hard" inquiry) pertains to so-called promotional inqiiries for a lsitng of your name and address.
The CRAs have their own administrative rules that require certain types of inquiries to be coded as soft, such as internal account reviews by an existing creditor.'
@rampman10 wrote:I am not a lawyer and not qualified to interpret what you posted. I understand you want to be right on this and think I am wrong or this is my fault. I continue to disagree with you. If I do business with any company, and their representatives provide me with incorrect information, especially on a recorded line, I expect them to make it right. All it takes is a letter I can forward to the bureaus. Which brings me to the second reason which is I have been through this exact thing before and I got a letter from Chase and it was removed from my credit report. I don't know what all of the legal stuff you posted means, but I do know that full and accurate disclosure must be made, and this was not done in my case and it is recorded on a phone call.
I expect any business, bank, merchant or otherwise, to stand by the information they provide. If Best Egg won't do this then I will let everyone here know and follow up with the BBB and CFPB. They have a record of the phone call. They can tell what happened. A letter is the easiest way out for them.
Nope, not stating that you are wrong or I am right. Simply, I never trust anything that comes out of CSRs mouth because it goes against how I conduct business transactions- I get it in writing or review their app before proceeding. Yes, you can use the recorded phone call to prove you asked and they gave you the wrong information. My point is simply, if you expect a hp (which is the way most credit transactions begin) then you won't be upset when the CSR was mistaken. The information I posted, was regarding permissible purpose when the consumer initiates the transaction. The creditor does not require express consumer permission. In other words, when you called and asked for a loan, you gave them permission to pull your credit. They did not have to tell you they were pulling your credit. In your case, you asked how they would review your credit report and you were misled. Hopefully, it can be reversed and just be aware that when you ask for a loan or app for credit card, an inquiry can be made and it is up to their discretion on how it is coded by CRA's
Good luck.