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Valued Contributor
Posts: 2,667
Registered: ‎03-03-2008
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Re: Consumers Credit Union - Ridiculous verification policy

https://www.depositaccounts.com/banks/consumers-credit-union-il.html

 

I've had an account with them since 2011 and haven't had any issues.  They are a smaller CU in comparison to the big 5 mentioned around here but, they do a pretty good job once you're in the door.  It seems though periodically they have issues with the ID verification system they use where it ends up spitting back invalid information even though it's valid.  

 

When I opened my accounts though it was seemless and took about 5 mins to open and fund them and the CC app took a couple of hours to get a response but otherwise it was painless.

 

Since you didn't get the accounts opened up this go round with them just dispute the inquiry and give it a couple of months and try again.  Make sure your reports match your DL information and you should be golden.

If you're going to whine about it, then you need to do something about it!
If you play the odds on CC's then the rules of Vegas will come into play and the House always wins and you don't own the House
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Valued Contributor
Posts: 1,433
Registered: ‎01-09-2015
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Re: Consumers Credit Union - Ridiculous verification policy

Thanks for sharing that link, that's useful information.  Will try to get that inquiry removed and take it from there.

Super Contributor
Posts: 15,125
Registered: ‎04-22-2013

Re: Consumers Credit Union - Ridiculous verification policy

The process for me was OK, but still rather clunky.  On the app form I indicated I wanted a cc, and after the account was opened the rep emailed me and ask if I wanted one and what CL I was looking for.   As far as I remember, he told me what CL he was able to get approved and then I filled in the form, something strange like that.

But certainly not terrible and my Penfed experience was much more flawed.

 

Talking of which, just got a letter from Penfed saying that they plan to close on of my cards because I haven't used it in 24 months....  Where's the loyalty, I've talen good care of their card, gently cushioned by soft socks rather than out and about getting scratched in wallets and POS machines, and this is how they treat me!

Super Contributor
Posts: 8,796
Registered: ‎10-03-2008
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Re: Consumers Credit Union - Ridiculous verification policy


longtimelurker wrote:
Talking of which, just got a letter from Penfed saying that they plan to close on of my cards because I haven't used it in 24 months....  Where's the loyalty, I've talen good care of their card, gently cushioned by soft socks rather than out and about getting scratched in wallets and POS machines, and this is how they treat me!

Life is tough but we got'ta live it Smiley Wink

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Valued Contributor
Posts: 1,906
Registered: ‎07-17-2014

Re: Consumers Credit Union - Ridiculous verification policy

I think the 30+ accounts you have opened in the past 24 months are in fact the issue here. Having that many accounts open in a short period of time likely set off their identity theft alerts, which is why they are insisting on seeing you in person.

I have been a CCU member for 3 years now, and I also live 1000+ miles away from the nearest branch. I've never experienced anything less than the best from them.
Contributor
Posts: 172
Registered: ‎07-12-2007
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Re: Consumers Credit Union - Ridiculous verification policy

I'm currently waiting to hear back from a gentleman at DFICUS, which is the CU regulator in IL after my CFPB complaint was forwarded to NCUA and subsequently to DFICUS.

Had issues with Consumer not being able to verify ID despite answering the questions correctly. Then CS was of zero assistance. Received zero correspondence from them regarding my app.

Trying to get the HP removed and TU said the bank has to approve removal...
Regular Contributor
Posts: 197
Registered: ‎01-01-2016
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Re: Consumers Credit Union - Ridiculous verification policy

[ Edited ]

When i first joined consumers cu few months agoi had the same problem about verification. Then i emailed them asking to remove the inquiry and got the call back next day and she apologized and was able to verify me on the phone and set up my savings and free rewards checking ( at 3.09% apy) no problem. 

Their approval process for credit products is little bizare .first they sent me an offer of 1.99% balance transfer for one of their credit cards , when i applied even though the system showed approved , i got a call back after two days and was asked for a pay stub, dl, 3 references  etc. I was self employed and told them i can give bank statement and they wouldnt accept it and so Cc app status went to cancelled. 

Just last week i received ' you are prequalified for auto loan refinancing at 2.49% and will 50 reward ' email  and i was skeptical if it would get anywhere since i am self employed and yet i applied and( specifically mentioned in the comments that im self employed and i can provide bankstatements )got the usual system status approved . Got a call back the next day and was asked to provide recent pay stub, vehicle title copy , registration copy and ' 3 references' and i sent back my bank statements ,plus all those they needed and the underwriter approved me for the refinance!! I had 4% / 72 months with toyota financial for 2015 corolla that qas depreciating invalue big time as i drive 165 miles a day. So they financed 121% at 2.49% saving me nearly 1000 in interesr and 15$ in monthly payment and a huge gap insurance refund from the dealer. I bought gap waiver from consumers cu for this loan. They refinanced 14951 /payoff amount . Its already showing up on my accounts page. Even penfed and NFCU couldnt offer me better rate . I am very pleased so far with this CU. I may try again for CC so that i can balance transfer without fee to their checking and earn interest. 

QS 7K | Disc11.5k | Amex Evday 6.9K | AmexBluCsh 7.7K| NFCUcshrewrds15.5K | Penfed cshrewrds 5K | Citi Sim 7K | Citi Dia 5.6k|
Chase Aarp 4.2K| Chase prime vis sig 3.5K | Walmart MC 10K |Ebay MC 5K| Amz Store CC 5K | Care credit 5.5K |Marvel MC 4K |Good yearCC 2.4k - Over 100k CL all together

FICO SCORES- TU 740, EQ 710, EX729 , AAOA 1 year. Inquiries TONS.
Regular Contributor
Posts: 201
Registered: ‎07-02-2016
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Re: Consumers Credit Union - Ridiculous verification policy

Interesting post and good to know.  I joined CCU last year ($10 savings account), got denied on a cc (at the end of a spree).  Thought about re-apping, but actually was solicited by phone, to refinance a vehicle loan.  Was approved @ 1.9% for 125% of vehicle value, painless process, too.  I live in Vegas, so there's no way to visit a branch either.  Have had very good service since.  Maybe next year on a cc.

Am EX | Barclay | BOA | Citi | Discover | USB | Current: EQ 734 TU 729 EX 745 300K Club

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