This might make it easier for others to read:
I'm not sure where to post this just need to vent for a minute, so yesterday I finally decided it was time to join Navy and get into the door with them , yes I am eligible through my sister , who we share the same mother , and she has been a member with them for 10 plus years they joined when my brother in law was still in Navy , anyways I fill everything out using her access I'd and do all my application online , I opened a savings and checking acct , added my fiancé as joint account, then when everything was set up and approved for me , I called to make sure he could have his own account so he could apply for the products , they said yes since we share the same household address, so we set him up , he has approved instantly for 1600 SL in cash rewards last night then he applied for the LOC , got one hour review message , waited and waited and nothing around 9 pm we tried to log into his account to see if he had any message and it was locked , we called the said he needed to send copies of I'd and a bill to verify address , that is understandable so we immediately sent in the document that they asked for .
Then this morning I wake up to check my status of my app for the cash rewards and I'm am now locked out , I call and they ACCUSED ME OF FRAUDULENTLY opening membership , they would not give me any details what so ever , asked to speak to Superior, or security dept they would not talk to me , they insist I fill out this form which has nothing to do with the situation , it's a form to file I'd theft or fraud against your accounts , spend several hours this morning on the phone , the last rep filled out the form for me bc it didn't make any sense and I didn't know what to say , she basically said this is not a fraudulent membership, I myself opened the account with my sister as sponser, she told me to fax to security dept, I asked if I should send in supporting documentation, she said no but I am going to anyways bc I want to prove myself and my eligibility, so anyway I am waiting to go fax this stuff in , she said it could be another few days bf I even hear anything back, this is so upsetting for one bc they already took my money to fund the accounts and said I eligible and then decide later that it's fraud and freeze my accounts and basically accuse me of being a fraud , I am beside myself after reading all the horror stories on here about some others troubles with this type of thing,
I know they have to do their job and make sure everything is correct and you are eligible, but why not do that first ? Don't take ppl money and freeze their account, I'm am just so upset , after all the wonderful stuff I've read about them . Anyways I hope it gets cleared soon, I am not a fraud , my membership is solid according to thier website . I don't get it .
