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Thank you, Theagent26. Yes, this does help. I'm so happy to now see zeros I don't want to see any other numbers! I did call FMC. When I explained that my son didn't tell me until the last day of the grace period, she said "well, maybe you should work on your communication with your son." It was really hard not to tell her what I thought. She said they had my GW letter, and someone would get back to me. I'll wait a little longer and call again or send another letter. I'm not giving up.
Mods, can you please move this thread as suggested, I'm not sure how to do that, or if I am even able to do that.