FINALLY! I've been trying to get a GW update to a 60 day late payment delinquency on my Amazon Store Card for the past week. I sent letters out, but out of fear that the letters would not be read, or my GW request simply get declined, I started making daily phone calls to the Amazon Store Card / Synchrony CS line.
Deleting/updating a delinquency on an account appears to be a foreign concept to many of the CSRs. It wasn't until today that I had any success. I explained my situation but the CSR was confused, said she couldn't help, and transferred me to a supervisor. The supervisor was nice but stern about not being able to update the account. She stated that she "cannot in good conscience update this account, given that the information is accurate". I then explained that this was all just an honest mistake, and if she looks at my payment history, she will see that I was able to pay the entire account off in full, not too long after discovering that I was late.
At that point, she notated the account, apparently removed the 60 day late delinquency from the account and stated that the information will be sent to all three CRAs within 30 days and I'd be receiving a confirmation letter by mail in 14 days.
I hope this is legit! The only iffy part was that she said there's only one delinquency on the account. On my credit reports, it shows as two late payment markers, back to back; 30 and 60 day lates. I wonder if one 60 day late delinquency is really just reflected as two deliquencies on the CR?
This is the ONLY delinquent account I've had since my six year old BK - and it's about 1.5 years old. I'm excited to see what this will do to my score once it's removed.
I hope this information helps anyone else in a similar situation.
