American Express client for over 25+ years...

2012Repair · ‎03-02-2017

Recently, I became unemployed and as I've been very keen on maintaining my credit standing, I proactively reached out to Amex with the largest balance on record (mind you, I ALWAYS pay all credit cards in full every month). I worked with a customer service representatitve from Amex and enrolled in a payment plan with the assurance the reporting message into the credit bureaus would be: paying according to plan. Today, I login to myFICO to see all three bureaus have dropped my score between 20 and 50 pts and the entry is due to Amex stating I am 30s overdue (but i have now paid 3x according to plan and on time according to plan). What a kick in the gut. How does one recover from this? I've never been so angry. Any thoughts / strategies to combat this would be very much appreciated.

Thank you in advance.

2012Repair · ‎03-02-2017

Apologies for the double posting. I could not find my original post and thought something ran amok. So, I posted a second time. Not entirely familiary with posting in general. Thank you.

UncleB · ‎03-02-2017

@2012Repair wrote:
Apologies for the double posting. I could not find my original post and thought something ran amok. So, I posted a second time. Not entirely familiary with posting in general. Thank you.

No problem... your messages got caught in the spam filter which is why there was a delay in them showing up. Now that we have that all sorted, hopefully someone will be able to help out with the matter at hand.

Anonymous · ‎03-04-2017

2012Repair - I would draft a Goodwill letter to Amex's executive offices explaining the situation. They are usually very good on honoring any deals/offers to their loyal customers.

thom02099 · ‎03-04-2017

@2012Repair wrote:
Recently, I became unemployed and as I've been very keen on maintaining my credit standing, I proactively reached out to Amex with the largest balance on record (mind you, I ALWAYS pay all credit cards in full every month). I worked with a customer service representatitve from Amex and enrolled in a payment plan with the assurance the reporting message into the credit bureaus would be: paying according to plan. Today, I login to myFICO to see all three bureaus have dropped my score between 20 and 50 pts and the entry is due to Amex stating I am 30s overdue (but i have now paid 3x according to plan and on time according to plan). What a kick in the gut. How does one recover from this? I've never been so angry. Any thoughts / strategies to combat this would be very much appreciated.

Thank you in advance.

AMEX records all calls. If you have the date/time/CSR name, rather than writing the EO, I would CALL the EO, have them pull this phone call recording, and tell them that you expect them to honour this agreement with a customer of 25 years.