In 2010 I set up a 5 year payment plan with Discover to pay off $15,000 in debt. The card was closed and the payments were deducted each month automatically from my checking. Around Christmastime 2013 I was going to be short and contacted Discover to see if I could delay making a payment. I remember how easily they said 'no problem' and so basically I skipped a month and the payments resumed the following month. No fees, no hassle, nothing. I didn't think much about it and thought I was continuing on my way to getting my financial house in order. Then, as my payments were coming to a close in 2015 I realized that Discover had been reporting me as 30 days late for 15 straight months. I could have brought the account 'current' along the way if I had known that I was 30 days late, but didn't realize it. Any chance if I contact them they might remove a portion of those lates?
Any advice on how to approach them?
This is the only negative account still on my report, so I'm guessing that the 15 lates are having a significant impact.
BTW, I do have a current credit card with Discover now (not sure if that matters).
Thanks in advance!
I would work my arse off to get this taken 'care of'. did the customer service rep tell you that it would be reported, or was there anything in the paperwork showing? typically, you're removed from the 'program' if you skip a payment.
I would start with the CEO....Discover has a good reputation and they hope to keep it that way.
If I just call customer service, I'm guessing the first folks I talk to won't have any idea how to help me. Is there some special group I need to ask for or something?
So, I've been researching all day about good-will letters. I guess I'll try that route and let you know how it goes. If anyone has specific advice for me, let me know. Thanks again.
Just updating my original post.
A few days ago I emailed the CEO of Discover explaining the situation and asking if they would do a good-will adjustment to remove the late payments.
Today, I got a call back from someone in the executive offices. (They said they no longer show the account in their system.)
They said they have sent a request to the 4 credit reporting agencies that they report to asking them to remove the account.
So, I guess that's what I wanted, right?
Somehow I guess I thought they were going to change the reporting from late to on-time. But I guess if it was a negative report then things should improve by it going away, right?