I emailed the CEO about removing lates and/or removing the charge off status since the account has been PIF for a while and got a response from someone that called me immediately. She said there was nothing that could be done, but I am going to keep trying. If anyone needs good contact information PM me.
LOL DM you aren't playing are you! Keep at it, persistence pays off! It really does! If I am in need I know who to count on for a contact. Thanks for the info.