Although I was dealing with a different CA recently, they would not answer emails or letters by mail. The only way they would accept contact was by phone. I finally caved and called in to get the information. They agreed to a PFD, but wouldn't mail me a receipt or anything. Of course, they didn't follow through. I disputed with the bureaus, TU took my side within a day, but the CA kept validating the debt for EQ AND EX. Finally I got an EX rep to do a 3 way call with the collection agency and the CA rep verified that I had paid and it should be deleted. EQ was the biggest pain in the rear! The reps were rude and unhelpful. I filed a complaint with the BBB on the CA and after a month of dealing with the BBB, collection agency, and credit bureaus, the collection is finally gone for my reports. I had to do the leg work and make the phone calls though. I kept a record of who I talked to, when I talked to them, and what we discussed. I logged this info into the BBB case.
Good luck.
QuickSilver - $20,000 | Amex ED $12,000 | Commence $5,000 | IT $2,200 | Freedom $2,000
