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CA Voice Mails

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ficojoe
Frequent Contributor

CA Voice Mails

"This message is for ficojoe. If you're not ficojoe, do not listen to this message further. Ficojoe, this is Portfolio Recovery Associates, a debt collector. Please call [CA rep name] at [CA phone number]. This is an attempt to collect a debt by a debt collector. Any information obtained will be used for that purpose. Thank you."

 

What are CAs allowed to say on answering machines? Is there any FDCPA violations in this message?

Message 1 of 2
1 REPLY 1
MarineVietVet
Moderator Emeritus

Re: CA Voice Mails


@ficojoe wrote:

"This message is for ficojoe. If you're not ficojoe, do not listen to this message further. Ficojoe, this is Portfolio Recovery Associates, a debt collector. Please call [CA rep name] at [CA phone number]. This is an attempt to collect a debt by a debt collector. Any information obtained will be used for that purpose. Thank you."

 

What are CAs allowed to say on answering machines? Is there any FDCPA violations in this message?


FDCPA 804 says the following. Perhaps something in it might apply to your case.

Acquisition of location information

Any debt collector communicating with any person other than the consumer for the purpose of acquiring location information about the consumer shall --

 

(1) identify himself, state that he is confirming or correcting location information concerning the consumer, and, only if expressly requested, identify his employer;

 

(2) not state that such consumer owes any debt;

 

(3) not communicate with any such person more than once unless requested to do so by such person or unless the debt collector reasonably believes that the earlier response of such person is erroneous or incomplete and that such person now has correct or complete location information;

 

(4) not communicate by post card;

 

(5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; and

 

(6) after the debt collector knows the consumer is represented by an attorney with regard to the subject debt and has knowledge of, or can readily ascertain, such attorney's name and address, not communicate with any person other than that attorney, unless the attorney fails to respond within a reasonable period of time to the communication from the debt collector.

Message 2 of 2
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