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01-21-2013 07:44 AM
ATT wireless has sold my account to a CA southwest credit systems. They are reporting me every two weeks as a "new collection" Can they do that? And is this lowering my score every time?
I do not owe ATT 1300.00 as to what southwest is saying. I have sent many letters to try and correct this and ATT just ended up sending me to collections.
I am sending them a PFD for the last bill. which is was the rep told me when I cancelled my account.
Any suggestions on how to get them to stop reporting me so much?
01-21-2013 07:49 AM
Oh, Take to AT&T Social Media.....facebook. They contacted me IMMEDIATELY and were very helpful. See if you can settle with them direct and skirt this so-called collection agency poc.
01-21-2013 08:32 AM
fishbc - I went to the FB social media page. Can you guide me on how to send them a message? Do I post it where everyone can see it?
I have already contacted them via phone and they lowered by my bill $250.00 but they are still saying I owe 829.00 and the CA is saying I owe $1300.00
01-21-2013 08:35 AM
I posed right on the forum....bi***ing like everyone else. They immediately contacted me with a # to call and a specific contact person.
They should be able to supply you with a copy of the contract AND the accounting.
01-21-2013 09:25 AM
01-21-2013 09:49 AM
You cannot say, for certain, that these additionals are fees are interest, etc. In my case, they researched and found they were INCORRECT and things were taken care off immediately.
OP won't KNOW, until an accounting is provided, which she is entitled to.
01-21-2013 12:32 PM
ATT is reporting the wrong amount to the CA . I tried talking to ATT and they are not budging on working with me at all with the amount.
They definetly sold this account to a CA and they said they can't help me anymore.
I will never ever ever use ATT again! Everytime I call they give me a different answer of why I owe these fees and they said cause its a year old they cant even see why I owe these fees.
I think I might try a PFD to the CA for half the amount they say I owe and see what happens.