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I sent a CMRR to a CA for a P(IF)FD. No response, but it's only been a week since they received it. My question is... what would be the right next step if they don't respond? This is my newest (and only) collection and want to pay it off and hopefully have it removed.
They have no obligation to respond, and as such, it may not be very high on their "to-do" list.
I would give them a call and start an oral negotiation, being careful not to make any admission of the debt.
Written negotiations give a clear record, but if time is of the essence, you might want to talk to a real person.