HELP! I am in the processes of working on 3 late payments on my Capital One card. I called yesterday and very clearly stated to the rep that I was looking for a GW removal and NOT a dispute. He gave me the typical scripted speech that they would make an *internal* request and I said thank you, have a nice day. I entered an online chat today with a supervisor to ensure that my account was not disputed and come to find out, it is. Who do I contact now? Can I file a complaint? Who the HECK is running the show at Capital One? This is just crooked business!
