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Well, I'd read reports of rampant success with them in getting old tradelines deleted, both here and other places by contacting their executive office. I have an old un paid charge-off from 2007 that I've emailed them and snail-mailed them about but was given the same response that they kindly decline my request..
I figured maybe is was because it was "unpaid", so I tried writing a letter to have my wife's "settled for less than full balance" from 2010 with CHASE removed by mailing them a nice letter, but received that same generic responses as I'd earler received.
I wonder if just way too many people from here have been hammering them with letters and they've changed their policy to reject them all.
Keep trying. Avoid their exec offices, IMO.