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Call from Citigroup after GW email

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Anonymous
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Call from Citigroup after GW email

I sent a GW email to Citi for a PIF sears card charge off and received a call from a lady from corporate just to say they were going to look at the situation, I don't know why they call just to say that but I hope that it's a good sign because they could just ignore and not call at all. Any advice or similar experience from anyone?
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Anonymous
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Re: Call from Citigroup after GW email

Smiley Frustrated

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