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Possibly but I would not answer the call nor any requests for info they may send thru the mail its up to them to verify the accuracy of the info on file at the CRA.
When you file a dispute via a CRA, the CRA must forward a copy of the dispute to the furnisher of the disputed information, and the furnisher is then required to respond back to the CRA prior to the conclusion of the 30-day reinvestigation period imposed on the CRA.
The CRA then makes the determination, and notifies the consumer by way of their Notice of Results of Reinvestigation, which they must send within 5 business days after expiration of their reinvestigation period.
Thus, any call to you is informal, and not part of the dispute process. You can rightfully not speak to them, and simply await reponse from the CRA.
Personally, I would take their call and find out what they have to say if the issue on dispute could be resolved.
What was the inaccurate reporting that formed the basis for your dispute?
I would guess that type of reporting error could be easily resolved.
A paid collection must be closed. Unless you have the separate issue that they are still making collection efforts on a paid debt, then they most likely also consider their collection closed, and it may simply be an automated reporting glitch on their part.
If they have corrected, then the CRA is required, when sending you the results of their reinvestigation, to also include a revised copy of your credit report, that shows the currection has been made.
I know this is an older post, but i wanted to know what the outcome was for this issue? Thank you!!