Cap 1 executive resolutions fail

jrrsmith18 · ‎04-14-2014

so after filing a complaint with the cfpb on a charged off card that was sold and still reporting a balance. i previously settled with the collection agency who had the debt so i thought that might give me some leverage. i received a call from capital one executive resolutions the next day and i asked them if they could do a gw deletion of the credit card i had sent a complaint against and while i had them on the line i also asked for a gw deletion of a cap1/bestbuy card too (also paid off). i told them that in order for me to graduate college in time i needed to quit my job which was my only source of income and my parents were strecthed already as it was trying to keep me there. so she says that she'll put in the request. this was monday last week so i call today and was informed that the request was declined.

does anyone have any idea what i should do next? should i try speaking to someone else? im trying to clean up my credit in order to get a car and the way my credit is now i cant get financing. i guess the good thing that has come from this was that i got someone to manually change so it'll be updated and stop killing my utilization. its just that it would be better if i could have these accounts deleted.

pip3man · ‎04-14-2014

If the EO and CFPB failed, im afraid there's certainly nothing else u can do at this time other than to wait till it ages off your CR. U may wanna try someone else but it's likely u might get the same result. I had success with the EO tho... good luck on everything

gdale6 · ‎04-14-2014

So let me get this straight, you had a Cap-1 card go to CO status, they sold this to a CA and you settled for less than full balance??? but Cap-1 is still reporting a balance due... In this scenario it would be illegal for Cap-1 to do anything but report a 0 balance. I suspect that the CA was only given collection authority and Cap-1 still owned the debt, in this scenario it would be legal for Cap-1 to report account settled for less than full balance and still indicate the amount that was CO.

Shogun · ‎04-14-2014

@gdale6 wrote:
So let me get this straight, you had a Cap-1 card go to CO status, they sold this to a CA and you settled for less than full balance??? but Cap-1 is still reporting a balance due... In this scenario it would be illegal for Cap-1 to do anything but report a 0 balance. I suspect that the CA was only given collection authority and Cap-1 still owned the debt, in this scenario it would be legal for Cap-1 to report account settled for less than full balance and still indicate the amount that was CO.

This answer! If the accout was paid/settled, it would be marked that way. They can't settle a debt and still list a balance on the account. I would send a direct dispute to them with this info. If that failed, I'd hire a consumer attorney and sue them.

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policebox · ‎04-14-2014

What contact information did you use for the EO?

jrrsmith18 · ‎04-15-2014

Yeah I had a cap1 MasterCard, it was charged off 10/2012 with a balance of 892, and once I was out of school I settled with the debt with ARS (collection agency) for 500 with was in early march 2014.

But I thought too that when an OC reports a charge off balance and limit that means they still own the debt but the rep in the EO said that both accounts I had with them were charged off and sold. I'm going to call them back in the AM to see when exactly they were sold.

jrrsmith18 · ‎04-15-2014

Pm'd with contact info