After giving them time to correct, and it doesn't reflect the account in good standing, contact them again and advise them you had an oral agreement with one of their reps and explain what was negotiated.
July 2013 score: EQ FICO 819, TU08 778, EX "806 lender pull 07/26/2013
Goal Score: All Scores 760+, Newest goal 800+
Take the myFICO Fitness Challenge
Current scores after adding $81K in CLs and 2 new cars since July 2013
EQ:809 TU 777 EX 790 Now it's just garden time!
June 2017 update: All scores over 820, just pure gardening now.
When I dealt with them, it was updated on my bureau within 4 days max. So watch those reports.
Starting Score: EQ 416 TU 498 EX 468 Lender Fico's July 2012