Capital One General Correspondence for GW

[alexak]

I have sent about 2 GW letters out in the past week and sending one more out tomorrow to Capital One's address in UT, ATTN: General Correspondence. Who has had success with this address?

[sphinx313]

I don't really have any known GW friendly CA's or OC's on my CR's, but when and if I decide to do a GW blitz it will be multiple letters to as many known addresses and people as I can along with e-mails. Don't just send a few to one address and be content, gather up as many addresses as you can across all credit boards and send them til you feel you've exhausted that option.

[jandj80]

Call Capital one, do it late on a Friday, and ask for a manager. If the first one won't do it, keep on calling back. I got a GW after 4 calls. Letters got me nowhere. 

[Rein]

Jandj80.. Did you call cap1 back door number or the toll free # and just speak to any customer rep? I called and got a big NO. Scare to call back.. 

[jandj80]

I called 800-903-3637. Asked for a manager right away, and explained that I made one error, I have been a good customer for years. I complimented them on their great customer service, etc., and told them I planned on staying with them for years to come. It took a while, but she agreed eventually. Keep trying. You won't get the same rep twice. 

[alexak]

I haven't had any luck on the phone. I have one 90-day late and a handful of 30- and 60- day lates from last year because of cut hours at work.

I plan on emailing the CEO later today. I will try calling that number but not getting my hopes up.