I'm sorry to hear that z8achoc18. The only thing that might've affected it would be that I had already filed a formal dispute with the CBs a couple weeks back. It was in progress at the time. I would've thought it would count against me when asking for a goodwill dismissal, which is why I didn't mention it. Were your late payments within the past 18 mos? That's as far as the CSR could go back for me.
It does look like you have some Prime Cards though, so it must not be too bad 