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Frequent Contributor
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Registered: ‎02-15-2013
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Re: Capital One is Going to Delete My Late Payments


gscone wrote:

Tried calling in today and they flat out said no.  Persistence will hopefully pay off


Same! Called a few times, no luck whatsoever.

Frequent Contributor
Posts: 385
Registered: ‎02-15-2013
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Re: Capital One is Going to Delete My Late Payments

Just tried the online chat, no luck there either. :smileysurprised: ONE missed payment! Damn.

New Member
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Registered: ‎04-27-2013
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Re: Capital One is Going to Delete My Late Payments

I must contacted capital one via their chat interface. Explained what I wanted -old late payments removed- they were very helpful. The rep said they filed a dispute and I would notice it on my credit report in 60-90 days. The word dispute has me confused though. Did anyone else get this wording when talking to them?
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Registered: ‎04-17-2013
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Re: Capital One is Going to Delete My Late Payments

+1

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Registered: ‎09-17-2012
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Re: Capital One is Going to Delete My Late Payments

I've just had this same chat online. I have one 30-day late from 2 years ago. Rep said he understood the situation and how important it was etc. Said they would remove them and file a dispute with the CRAs. I asked him to verify this meant they were removing it and it all eventually was escalated to a supervisor who said they had to report accurately but could file a dispute with the CRAs for me. I've just had dispute comments removed from that account which has caused me to lose about 40 points. I said I didn't want another dispute comment on the account, and when the CRAs investigated would Cap One just verify that the account was in fact late and nothing would change. The supervisor said essentially, yes.

 

I think Capital One are making it sound like they'll help you remove lates but all they're actually doing is filing a dispute which they then verify and nothing changes.

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Established Contributor
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Registered: ‎04-26-2012
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Re: Capital One is Going to Delete My Late Payments

I have 2 accounts with capital one BUT I have 8 unauthorized inquiry's on my report.
I would rather not dispute thru the CRA's to avoid a drop in my score.
Does anyone have an email or address/contact?
CS 728- 01/13 from 554-12/11
Goal: 800
Established Contributor
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Registered: ‎04-26-2012
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Re: Capital One is Going to Delete My Late Payments

 
CS 728- 01/13 from 554-12/11
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Registered: ‎02-10-2013
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Re: Capital One is Going to Delete My Late Payments

breedo...I think your are closer to right than you want to be.  I had the same conversation on CapOne chat with "Joseph" which is my name also.  He said that he would take care of it by making a dispute.  I told him there was nothing to dispute I was late (only one in 23 months due to us being out of town).  I knew the information was accurate.  He said that was not aproblem that he would take care of it.  I asked him at the end "are you telling me this is to be deleted?" He said "yes, correct."

 

I got a letter saying from CapOne saying that they investigated and found that there were no errors and they were standing by their report.........oh well.


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Frequent Contributor
Posts: 368
Registered: ‎02-10-2013
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Re: Capital One is Going to Delete My Late Payments

I just called the CSR with CapOne and told them that the chat associate had told me that it would be removed.  I told them that I had a copy of the transcript and I read the parts where he told me this was going to be taken care of.  After several minutes of being on hold he told me that the chat assocate had no business telling me that and that they could not remove the late from the CRAs.


Starting Score:
11/11/12 BEGIN REBUILD myFICO 584

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Established Contributor
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Registered: ‎04-26-2012
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Re: Capital One is Going to Delete My Late Payments

I would send a copy of the transcript with a letter of explanation to the credit bureaus.
Maybe the credit bureau's can get a handle on capital one.
CS 728- 01/13 from 554-12/11
Goal: 800
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