Chase Goodwill Deletion

GoingTo800 · ‎01-24-2012

Hi guys, new here. I read on here about somebody emailing the CEO of Chase and having a executive customer service rep contact them so I thought i would try. I emailed a 5 or 6 line email and within a few hours I was contacted. The CSR had a lot of trouble finding my account, it was closed a while back and due to lost card had the account number changed a few times, but after a few days and over a hour on the phone and I have no idea how much more time they spend on their own trying to help me, he REMOVED the tradeline that had the 30 day late for me !!!!!!!!!!!!

I will say he was super nice, bent over backwards and really gave me a good felling about dealing with Chase. I know a lot of people want to know how much a 30 day late hurts so I will update this thread mid Feb when I pull my EQ again and post where it went to, right now it is about 685, everyones situation will be a little different but it will be a good reference.

Equifax Feb 2012 690
TU Feb 2012 720

Anonymous · ‎01-24-2012

Congratulations! They were extremely pleasing to deal with and just recently deleted and UNPAID CO for me and sent us a check for $51.00! They made our balance that was $1,049 a zero balance with no payment and sent us money! I LOVE CHASE : )

Matstarr · ‎01-24-2012

Can you PM me the contact Info?

Starting Score: EQ 586 EX 587 TQ 601 11/11
Current Score: EQ 820 TU 835 EX 842
Goal Score: 850

Anonymous · ‎01-24-2012

Check your mail.

ccb2115 · ‎01-24-2012

I feel like Chase should win an award for taking care of their customers, both past and present. They seem to forgive everyone no matter the circumstance. They are amazing!

Scores: EX: 793 EQ: 804 TU: 801

gbpackers88 · ‎01-24-2012

Can you Please PM me with the contact information.. Thank you

Starting Score: TU 500
Current Score: TU 538 EQ 562 EX 563---Lender Pulls
Goal Score: 650 Across the Board and a Mortgage Approval for FHA

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Anonymous · ‎01-24-2012

This was just shared with me on another board. Looks like this article explains why Chase is being so nice. Hopefully you guys live in the states mentioned. I live in Florida which is one that is listed.

http://www.cbsnews.com/8301-505123_162-57357011/chase-stops-suits-against-credit-card-holders/

lbdd13 · ‎02-01-2012

Could I get that contact information? Thanks!

UpmyscoreinFL · ‎02-01-2012

Me too please. I have sent a few emails and haven't gotten anywhere.

Equifax my fico 629
Transunion my fico 669
Experian fako 663

GoingTo800 · ‎02-02-2012

PMs sent

Equifax Feb 2012 690
TU Feb 2012 720