Try the email link in step three of this link:
ha ha... nobody likes a smartass.
Yeah, I know... but we can't post emails in here. And that link gives you the CEO's email address in the first two results right on the search page.
Capital one has an executive office that follows up on requests sent to that email, so it should work for you.
Could you please PM me the Capital One and Chase email addresses? Thanks.
I don't have the Chase one, but the link I posted above really does take you to the Cap 1 exec email. Read the thread, click the link, good luck!