I've been sending quite a few GW letters to Citibank regarding removing the 30 day late payment on my Shell Card from 3 years ago. I know it's 3 years old and probably isn't counting much if anything against my FICO at this point, but it's my only late payment on my report and I'd love to get it removed and have a spotless history. The latest letter from Citibank is from the "Office of the President" as indicated by the letterhead and is signed by someone on their "Executive Response Unit." The letter ends:
"While we understand your desire to have this dispute resolved in your favor, with this final letter, we consider the payment history to be valid. We will no longer respond to inquiries regarding this matter."
Ouch! Should I keep sending GW letters but just send them to the general correspondance address (and not the executive address) and hope I get someone lower down the totem pole willing to delete it?
I was going to give up, but then I remembered what a member on here said about when to give up on sending out goodwill letters... "Don't give up until the post office runs out of stamps." LOL! 
Send it again!!!!!!
July 2013 score: EQ FICO 819, TU08 778, EX "806 lender pull 07/26/2013
Goal Score: All Scores 760+, Newest goal 800+
Take the myFICO Fitness Challenge
Current scores after adding $81K in CLs and 2 new cars since July 2013
EQ:809 TU 777 EX 790 Now it's just garden time!
June 2017 update: All scores over 820, just pure gardening now.
