Collection account updated while in dispute

[cartwrna]

Is it legal for them to update an account while it is currently in dispute? It was a Verizon collection, they updated the amount to paid $0, and put in comments in dispute re investigation in progress paid collection. It actually raised my score with it being marked as paid to $0, due to them reporting it under revolving accounts it said my "Bankcard" balances went down.

[cartwrna]

Anyone?

[Anonymous]

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@cartwrna wrote:
Is it legal for them to update an account while it is currently in dispute? It was a Verizon collection, they updated the amount to paid $0, and put in comments in dispute re investigation in progress paid collection. It actually raised my score with it being marked as paid to $0, due to them reporting it under revolving accounts it said my "Bankcard" balances went down.

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Well, yeah, a dispute means they either verify, update, or delete the information being disputed. If other information has changed as well, it may also be updated.

[J91605]

Yes, information can be updated without the dispute being answered. I assume that some companies update everyone in there system automatically every month. A dispute would need to be answered in a different manner. By an actual person I would hope. If this is not correct please let me know as well.