Collection agency goof

[Anonymous]

So I sent a goodwill request letter to Jana Ferrell and associates to have a measly $55 paid medical collection for my son deleted and they sent back a paid letter to me. However, they also sent me a debt verification letter for another lady. It has all of the woman's info on it including her name , address, soc sec number , her contact info and her actual medical diagnosis. I can't believe it. The lady lives in Oklahoma and I live in Dallas. My son's info was only one page and this lady's is four. In the info...it actually talks about HIPAA compliance. What should I do.

[LS2982]

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@Anonymous wrote:
So I sent a goodwill request letter to Jana Ferrell and associates to have a measly $55 paid medical collection for my son deleted and they sent back a paid letter to me. However, they also sent me a debt verification letter for another lady. It has all of the woman's info on it including her name , address, soc sec number , her contact info and her actual medical diagnosis. I can't believe it. The lady lives in Oklahoma and I live in Dallas. My son's info was only one page and this lady's is four. In the info...it actually talks about HIPAA compliance. What should I do.

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Hmm........................

no comment

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But in all reality i'd let them know of the goof and shred those documents.

[Anonymous]

I was thinking that I should send the information to the woman. I mean, it is her information after all.

[LS2982]

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@Anonymous wrote:
I was thinking that I should send the information to the woman. I mean, it is her information after all.

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That might make some unnecessary problems between you and the woman (her knowing you know her info)

[Anonymous]

Yes, I guess I didn't think of that.

[RobertEG]

+1

You dont want to get in the middle of a HIPAA violation of her privacy due to providing her information to another.

Treat it as a simple clerical mistake, forget you saw it, and return to sender as addressee unknown. I am sure they had no intent to violate her privacy.

[Anonymous]

Sounds good to me. I'll send it back on Monday morning. Thanks for the advice!

[currentlywinning]

Are they going to delete what you asked them to?

[Anonymous]

A paid in full letter will not remove it from your credit report.  If they haven't agreed to remove it, I'd say contact them, and somehow tackfully say you will forget about it once your account is removed from the CRA.

[Booner72]

this is the 2nd post I've read about this happening.

If it was me, I'd be calling OL' CA up saying, guess what you sent me?????  Though, I'd ask for a supervisor..........Maybe they'll be willing to delete your account.