Credit One- help/advice needed

[Anonymous]

Hoping someone can help here... I'm in the process of cleaning up my credit and Credit One Bank is a major thorn in my side. Here's my situation... I have three lates reporting from them when I had not used the card in ages...it had actually been frozen since I had lost the card and told them I wasn't willing to pay $20 for a replacement card. These lates are totally random and I had stopped receiving statements from them ages ago (probably around 2009). I was not aware of any payments due and hadn't made any as a result. All other months report as okay. Should there not have been many lates as opposed to a couple of random 30 day lates had there been a balance on my card? I can't imagine they would have forgiven this out of the kindness of their hearts. I just called them to have these late payments removed from my account and the "gentleman" that I spoke with was extremely rude. He said I had online access and I should have been able to view my statement at any time, blah blah. What they are reporting is correct and they will not adjust anything. What is my recourse here? Should I write a gw letter in hopes that I get someone less argumentative and nasty to read it or should I just dispute this directly with the CRAs? Thanks for any and all advice!

[RobertEG]

You should never dispute information unless you have basis for asserting that it is inaccurate.  Aside from being an improper dispute, it will place a dispute flag on your CR, thus screwing up your scoring until the dispute is resolved.

Additionally, by disputing, the creditor will be required to conduct an investigation of the information and report back to the CRA.

Having dealt with a frivolous dispute is not likely to improve your chances of future good-will on their part.

[Anonymous]

Thanks so much! I guess I'll try my luck with gw letters.

[Austrausky]

I had good luck with a gw request to Credit One, so don't hesitate.  They have a special team set aside for reviewing gw requests and escalated cases.  I also have some great contact info that I will PM you.

[RocketChick]

@Austrausky could you pm me that contact info also please?

[Austrausky]

Just sent it to you @RocketChick

Good luck

[rycoop]

Can you PM me that contact info as well... Please.

[Austrausky]

@rycoop -- done and done!

[Shogun]

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@RobertEG wrote:

You should never dispute information unless you have basis for asserting that it is inaccurate.  Aside from being an improper dispute, it will place a dispute flag on your CR, thus screwing up your scoring until the dispute is resolved.

Additionally, by disputing, the creditor will be required to conduct an investigation of the information and report back to the CRA.

Having dealt with a frivolous dispute is not likely to improve your chances of future good-will on their part.

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+1  A lot of people are quick to jump on the dispute with the CRA.  Unless you have documented just cause, this is definitely not the way to go.  Try with the creditor first.  It could save you some headaches down the road.

[Cher6476]

@Austrausky, would you mind sending me that info as well? I would really appreciate it. Thanks in advance!