The real thing that gets me here is everyone asking for the email address. I literally found it in under 3 seconds using the internet. And I found out a lot more info including internal phone extensions, what his secretary's name is - imagine her surprise if she got a nice email to her instead of to her boss instead of 9000 emails all asking to delete a late payment because you need a mortgage approval. The goodwill approach is solid - it has worked for me countless times, but it just basic social engineering.
It really is scary what information is publicly available on the internet if you know where to look.
