Also, I am the one who closed this account back in 2012, I lost one of my jobs and knew I couldn't afford to keep my internet, so I called and closed the account and asked them to send me the final bill. I do have a postcard stating that I made a change to my account from 2012. It really burns me that they say the account was closed due to nonpayment and I want that changed on my report as well. Is that possible? If they are going to report my past finances, then I want it reported accurately so new creditors see the entire picture. Do I have recourse regarding any of this? Thanks.