So after many many calls, sometimes all in one day, and soooooo many rejections for a goodwill removal of two late payments 2.5 years ago; I got a call from DTE today! saying they are deleting the two late payments! Wiped clean baby!! YES!!!
Short backstory:
I called several times, agent always said no and read off same script every creditor reads off. I hung up called back asked for a supervisor and agent was very nice but said NO! I asked if there was someone else above her that can make this decision, she said no and that any attempt to call or email anyone else will fall back on her desk and her answer will always be NO!
So I set out to find the CEO, VP, anyone higher up. I tried literally, and I am not exaggerating, 27 different combinations and 3 of them worked! I received this email first:
Hello (Private),
Thanks so much for your note. It sounds like you have a lot of responsibilities on your plate - best of luck with those.
I will forward your note to a leader in our customer service area to see if there is something we can do. Someone will be in touch.
Almost 10 minutes later if that, I received a phone call from the SAME lady that said she will always say 'NO!' ( I know ROFL at this moment) And she said "hello miss, I just wanted to let you know that we have in fact reviewed your account and can see you have been on time for a long while now and we are going to take care of those lates for you" WHAAAAAAATTT! I ALMOST CRASHED MY CAR! Doing the happy dance!
AND THAT'S NOT ALL FOLKS! RECEIVABLE SOLUTIONS SPECIALIST claimed they were going to delete my tradeline but never did it and it had been 30 days. So I was like great, they lied to me and now I have to get them back on the phone and go through all that again. UNTIL......WAIT FOR IT......
To whom it may concern:
Please be informed that (private) has "paid in full" his/her medical account(s) that was placed with Receivable Solutions Specialist by our client Concentra Current Care. The above referrenced account(s) is being deleted from (private) credit reports.
If you should have any questions regarding this matter, please call our office a2 1-877-***-**** between the hours of 8am and 5pm central standard time.
AND THATS STILL NOT ALL!
I filed a BBB complaint against ACS/JP Morgan Chase and both BBB and a Chase representative called me. Chase claims they do not have any records of me and asked for my SSN and because of this site I know thats a BIG NO NO, and I was recording the call, I actually record every call. I explain to him that I never give my SSN over the phone and that he should be able to find me by some other means and if he cannot then he should delete my tradeline if has no records of me. So he asked for some more information that I was willing to give and said he will call me back after he locates my account. Hmmmmmmmmm fishy......every other company I ever dealt with were able to find my account while I was on the phone or kept me on hold for 5-10 min. Also he never called back and it's been all day. So stay tune to what will happen with that......because I am curious as well!
Anyway did I say I love this forum and all of you and all of the hardworking Moderators!!! Kisses, hugs and love to all!
Starting Score: TU-470 4/11/19, EQ-482 4/11/19, EX-486 4/11/19I HAD A CRAZY DAY TODAY 
@Anonymous wrote:Any insight into what type of letter or tactic you used for Receivable Solutions Specialists with the Concentra account? I have a Concentra collection with them too and am looking for the right approach to get a delete. Thanks!
Me too! It's small ($50) and old (5.5 years), so I am concerned about poking the bear. I REALLY don't want its date reset to 2017! But while the charge is a total mistake on Concentra's part, it would take me longer to dig out that old paperwork from a couple of moves ago than the $50 is worth. I'm willing to pay it to make it go away, but not to make it show up for 6 more years.
Any advice would be very much appreciated.
