Hi,
I had a company do that to me who said I bounced a check to Bed bath and Beyond in 2001 (this was like 2 months ago). They threatened to have me arrested unless I paid them $300 and something dollars. I didn't think this was my debt but I couldn't be 100% sure, so I googled their name, found a number of reports on them about trying to collect fraudulent items or ones that are well beyond the SOL. I immediately filed complaints through the BBB and the Atorney Generals Office of both state I was in where they "say" they contacted me as well as the state they are located in. If they aren't responding and not sending you the information you are asking for you need a little more muscle behind your calls.
I am not sure if this would be the "correct" way to get them to respond, but the AG's office wrote to them and they ended up sending me a letter letting me know that it was an incorrect attempt at a collection and an appology.
Just another way to approach them..... it worked for me when I couldn't get the answers that I wanted.
Hope this helps!
Bridget
Starting Score: 06/2010- EQ 464
01/2012-EQ 512
April Score: EQ 679 4/12TU- 677 EX- 699 (FAKO)
Current Score: 05/2012-EQ 691 4/12TU- 706 EX- 720(FAKO)
Goal Score: 700 by 05/2012- MADE IT!!!! Take the FICO Fitness Challenge