For the past year I have been reading everything I can about repair your credit and have made great strides on my own score. UNTIL, Ambit Energy falsley reported my account to collections. Please help me with what I should do. Here's a quick summary:
-moved last summer and instead of transferring my electricity to the new address, Ambit Electric cancelled my service
-to try and fix their mistake, Ambit started a new account to get my new service up and running but linked it to my old account so I could still have all the bonus points I had earned over the last 7 years of service.
-With the cancellation of the old account, I recieved a bill that was nearly $500 greater than any previous bill with unexplained charges.
-Called to inquire, Ambit was unsure of the charges themselves and asked were "looking into it."
-Customer care agent took me off automated bill payment until they could reach a final invoice amount
This has been going on since June of 2013. I call once a week, stay on hold for what seems like forever and the company still has no answer and gives me a different total each time with the response, we will call you back when we get an answer. In the meantime, they reported my account to collections. I have filed an online dispute. The collection company has an amount of $382.74 whereas Ambit now says I owe $499. The original incorrect invoice was for $690.
This has dropped my credit score by almost 30 points and am of course devestated! Can someone please help me in how I should proceed? I have filed a complain with the better business bureau and disputed the collection online as well.
Thanks so much in advance for reading this far!
