check your pm.
Starting Scores: EQ 582 TU 584 EX 615 (FICO - Lender Pulled) 1/4/2012Mine was a hybrid GW and PFD. I had two collections with them, one paid, and the other unpaid. They called me back in response to my email and at first they said they couldn't delete, but I said that I got the email address from a coworker who said that they deleted for her, so she put me on hold, asked a supervisor for approval to delete in exchange for payment (which was only $26 BTW), and they even faxed me a letter saying that they put in a request to the CRAs to delete both accounts.
Check your PM.
I also got a letter in the mail saying they wouldn't delete. I kept emailing the address I used to follow up, saying I hadn't heard from them. Someone ended up calling me back, I asked for GW and PFD over the phone and at first she said she couldn't do anything except to update the account to PIF. I kept pushing it and said that I had a friend who had a similar situation with IC Systems and they deleted for her. She put me on hold and a few minutes later told me they would delete once they saw in their system that I made the payment online. They even sent me a letter of what we agreed to because I told them I needed to give it to my loan officer b/c I was applying for a mortgage the following me.
Don't give up and don't take no for an answer. They can and will do it for you if you keep asking. Good luck.