Equifax Security Freeze?

[PlasticOrPlastic]

OK I'm very confused about this situation. 

First I tried to get a credit limit increase on  my Capital One account.  Simple right?  Well they called back and said their was a security freeze on my Equifax report.  Told her no problem I'd call back after I get it taken care of. 

I went to Equifax's website and attempted to remove the security freeze, but it says there isnt one and the only option is to place one on my account. 

I dont know where to go from here, how is that even possible? 

[Burned2manybridgesB4]

Call equifax.

*your file might be damaged/split/frozen without your consent.

[PlasticOrPlastic]

I tried their phone number but they keep asking for a confirmation number for a dispute (which I dont have). 

Is there a different number to try for them?

Thanks for your response!

[Burned2manybridgesB4]

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@EndlessRoad wrote:

I tried their phone number but they keep asking for a confirmation number for a dispute (which I dont have). 

Is there a different number to try for them?

Thanks for your response!

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Mods, move/delete this if you need to. I think it's public knowledge.

Equifax Office of Consumer Affairs.

1800-846-5279

[PlasticOrPlastic]

Thanks a lot burned!

[Burned2manybridgesB4]

No problem.