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I've been going back and forth with AFNI collections to update an account on my credit report since I filed bankruptcy. They updated it and put it to a $0 balance but left it in an open status. I've sent a few emails to them regarding the situation as well as disputed it on my credit reports to the point that the credit bureaus won't let me dispute it anymore. LOL I did one last hurrah last week and sent another email to the collection agency basically telling them if it isn't corrected, I'm going to get a lawyer. I got this back a few days ago! SUCCESS!!!
Congrats!!! I just had a couple of things removed completely, so I know how good it feels. Be patient though. When they say 30-60 days, they mean closer to the 60. It'll feel like any eternity, but if they said they'll remove it..... they will.
I just wish I could do the online dispute still and send the CRA's the letter. They won't let me dispute the same thing over again though. haha
What a great outcome, Nikki!