Got a response by email from Signet / Kay jewelers
I am contacting you on behalf of Lynn Dennison in response to your letter regarding how we are currently reporting your Kay Jewelers credit account to the three Credit Reporting Agencies.
In accordance with the Fair Credit Reporting Act, we can only modify or delete information we are reporting that has been determined to be in error. We do not make adjustments to past delinquencies on an improvement in credit worthiness or personal circumstance.
We apologize that we cannot accommodate your request.
If you have any further questions, please feel free to contact our Credit Customer Care department at 1-800-877-3616.
Sincerely,
Kathy xxxxx
Guest Service Specialist, Corporate Customer Care