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Fired off an email to a Nelent Exec about a GW on some 4 lates from 2013 on my student loan accounts....Aaaaannnnnddddd..... I got a response first thing this morning via a phone call. I missed the call as it came from an "Unknown Number" and they left me a voicemail saying they would like to speak to me in regards to the email and to give them a call back at a particular extension. Has anyone had any experience sending off a GW letter or email and receiving a phone call after? What was gernerally the experience/outcome?
@torry590 wrote:Fired off an email to a Nelent Exec about a GW on some 4 lates from 2013 on my student loan accounts....Aaaaannnnnddddd..... I got a response first thing this morning via a phone call. I missed the call as it came from an "Unknown Number" and they left me a voicemail saying they would like to speak to me in regards to the email and to give them a call back at a particular extension. Has anyone had any experience sending off a GW letter or email and receiving a phone call after? What was gernerally the experience/outcome?
I have sent a GW email to them regarding two 120 day lates (Jul & Aug 2013) on my loans... they did not call but sent a letter stating they made an error and removed one of the lates (Aug 2013). I didn't bother with the other late as it is accurate. I am in the process of home buying and do not want to jeopardize my loan.. but once I close I will be hounding them again to have it removed. It may be the answer you're looking for.. Good Luck!
I sent a GW letter for late payment removal and got a reply back via mail of sorry but no.