I have a CO from Frontier on my reports, along with 30,60,90,120 lates from summer of 2013. The CO amount is $78. Since there was no collection, I decided to call them and get it paid to keep it from getting worse.
Backstory: When I initially obtained service with them they promised certain options that I needed with their internet service and they failed to provide those options. After several dealings with their customer service and continued promises of 'yes, we can do that for you', they then told me they needed to send me a new modem/router. It still failed to work the way I needed and was unusable for my purpose. I finally told them to close the account after two months of this nonsense. I was not happy at all with the way they strung me along making promises they 'clearly' could not keep, and I never paid them a dime. Yeah, I know...Bad idea. Sometimes my stubborness gets the best of me.
OK, so I called them a couple of days ago, and the CSR cut the bill in half for me, so I ended up paying $39 and change. She then transferred me to collections where they pretty much told me to piss off as far as deleting anything. Couldn't even get them to remove any of the lates much less the CO status.
So, does anyone have any experience dealing with Frontier? Obviously I'm going to have to go up the food chain, any ideas how to best approach this?
