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Established Member
Posts: 21
Registered: ‎09-16-2012
0

GE Capital card showing closed on my CR

I have a Rooms-to-Go (GE Capital) credit card with a $4,500 CL and a $0 balance that is showing up on both my TU and EQ reports as "closed by consumer," which is absolutely not the case. I called and spoke to a CSR about it, and he said he put a note on my account for them to fix it when reporting to the CRA's next month. I don't know if that will work or if I should call a backdoor number and speak to a "higher-up." Anyone ever had this happen? I want to get this fixed as that would lower my utilization % by roughly 18%.



Starting Score: 671 TU (1/29/12), 653 EQ (1/29/12)
Current Score: 740 TU (5/5/13), 759 EQ (6/5/13), 745 EX (6/15/13)
Goal Score: 800+


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Posts: 13,897
Registered: ‎04-15-2011
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Re: GE Capital card showing closed on my CR

You are right in calling them and asking why it was closed.  Have you used it lately? 

Starting Score: 504
July 2013 score:
EQ FICO 819, TU08 778, EX "806 lender pull 07/26/2013
Goal Score: All Scores 760+, Newest goal 800+
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Current scores after adding $81K in CLs and 2 new cars since July 2013
EQ:809 TU 777 EX 790 Now it's just garden time!
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Established Member
Posts: 21
Registered: ‎09-16-2012
0

Re: GE Capital card showing closed on my CR

Haven't used it since last year, but I just paid it off last month.



Starting Score: 671 TU (1/29/12), 653 EQ (1/29/12)
Current Score: 740 TU (5/5/13), 759 EQ (6/5/13), 745 EX (6/15/13)
Goal Score: 800+


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Established Member
Posts: 21
Registered: ‎09-16-2012
0

Re: GE Capital card showing closed on my CR

Update: The guy I spoke to was true to his word, and they got it fixed on my reports. My TU score jumped 25 points!



Starting Score: 671 TU (1/29/12), 653 EQ (1/29/12)
Current Score: 740 TU (5/5/13), 759 EQ (6/5/13), 745 EX (6/15/13)
Goal Score: 800+


Take the myFICO Fitness Challenge
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