I have a Rooms-to-Go (GE Capital) credit card with a $4,500 CL and a $0 balance that is showing up on both my TU and EQ reports as "closed by consumer," which is absolutely not the case. I called and spoke to a CSR about it, and he said he put a note on my account for them to fix it when reporting to the CRA's next month. I don't know if that will work or if I should call a backdoor number and speak to a "higher-up." Anyone ever had this happen? I want to get this fixed as that would lower my utilization % by roughly 18%.
You are right in calling them and asking why it was closed. Have you used it lately?
Starting Score: 504
Current Score: EQ FICO 819, TU08 775, EX "Who Knows?" Quizzle 756
Goal Score: All Scores 760+, Newest goal 800+
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