My wife just got a call today from their credit review department letting us know that they received our request, and we should have a decision within 10 days. I know it's not a confirmation that anything will actually be resolved/removed, but we're thrilled to know that our e-mail made it to the right place.
Will post back regarding success/failure with this particular GW.
Congrats! It's progress regardless of the outcome. Just keep pushing forward!
OP were you successful with the GW letter?
JohnPTEX would you mind sending me a PM of the email contact you used? TIA!! Also is the contact good for all GECRB backed cards, Lowes, Walmart etc...?