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I had a collection with Todd, Bremer & Lawson about 4 years ago (which I paid in full). This is the only collection showing on my credit reports and I would really like it to go away. I called them and they said there was no way they could remove it because that isn't allowed. I did some looking around and it turns out the president of the company list his email on their website. I sent him an email asking for a goodwill adjustment and also sent him a letter asking for the same thing. Was it a mistake to email him directly? I really would like this last reminder of a horrible time in our lives to go away.
There is nothing wrong with what you did.