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just spoke with someone higher up (I emailed the CEO, and someone got the email), and she said they no longer do Goodwill, unless there is a real reason. they report accuratly, and they don't do it to help any credit for people. She will look at account, but will not remove lates, since it's accurate reporting. She said there has been an influx in the last few years, so they are cracking down.
oh well. my only other baddie is WF dealer with a 30 day late the month I paid it in full.
check your pm
Synchrony will do GW, they are just tough to crack. They can be cracked though, especially if you use the Saturation Technique:
Synchrony removed all of the lates (there were several) from one of my accounts with them using this technique, but it took many Rounds and persistence. I'm now hammering away at them hard with GW letters for another account I have with them.
You will have many people say exactly what I wrote in your original post, and 95% of the replies you get will echo that as well... but there is that 5% that will eventually work if you keep at it. Good luck.
Keep sending letters. It probably took me 60-70 letters sent to them before I had my first Synchrony account cleaned free of baddies. It was well worth it, though. I'm probably 30-40 letters in on my other Synchrony account, so with any luck I'm about half way to getting a favorable result.
I pretty much got the same reponse. They told me they have to report everything accurately. I would love to see if anybody has had success with goodwill letters since the begining of 2017.