Good morning XXXXX and Happy Friday,
I am writing you today in hopes of establishing a relationship and requesting goodwill. Chase has been an absolutely wonderful bank to use for all of my checking, savings, and auto loan needs. I have been a loyal customer of yours for several years now. After leaving Webster for very poor customer service.
In 2010 I opened an auto loan through Chase. This was wonderful because it allowed me to get a nicer newer vehicle. Throughout the period of this loan, I've always made my best efforts to pay on time. There were several times where a hardship deferment (I believe that's what it is called) was applied. Nonetheless, I have always been in good standing with Chase Auto, and recently I finally paid off the vehicle (that was not running for over 2 years, due to a poor vehicle being sold to me from the dealership). I was so excited to have this vehicle paid off.
I am a hard working father of four-children with 2 jobs, and my fiance is a stay-at-home mother. So times have been hard. However we are excitedly & currently looking to buy a house. We have been working vigilantly on improving our credit scores, paying on time, and paying down debt. I recently noticed that Chase reported to Transunion that my account was 30 days past due when I made my final and largest payment in March. I'm not sure why this occurred or if it was my fault somehow. However, this ding has caused a huge negative impact on my credit-score and the possibility of buying a home soon.
Can you kindly find it in you to review my account and hopefully remove the 30 day late. I personally and humbly thank you for your time.
Sincerely,
Dan
