Goodwill Letter to Capital One for Paid Charge Off Denied

[kenilworth13]

Hi all,

I have been perusing the boards for several months now looking for ways to repair my credit.  I had a charge off that was paid off over the span of a year that I wanted to get removed as my fiance and I are begining to look to purchase a home.  I decided to send a goodwill letter to the Capital One executive office due to the high amount of success stories associated with reaching out via that process.  

I however did not receive the same sucess.  

I received a voicemail message from someone at the Executive Office and tried over two days to reach her.  When I finally did, she explained to me that they could not delete my Paid Charge Off because their policy is making adjustments only due to a bank error (their error).  I continued to describe my situation, the 3 Capital one Cards I currently have (either as an authorized user or my own) and how I have never been late on any of those cards/pay in full every statement, as well as why I wanted to have it removed only to be continually told that it could only be removed/adjusted due to a bank error.  Has anyone been met with the same result?

[gdale6]

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@kenilworth13 wrote:

Hi all,

I have been perusing the boards for several months now looking for ways to repair my credit.  I had a charge off that was paid off over the span of a year that I wanted to get removed as my fiance and I are begining to look to purchase a home.  I decided to send a goodwill letter to the Capital One executive office due to the high amount of success stories associated with reaching out via that process.  

 .

I however did not receive the same sucess.  

I received a voicemail message from someone at the Executive Office and tried over two days to reach her.  When I finally did, she explained to me that they could not delete my Paid Charge Off because their policy is making adjustments only due to a bank error (their error).  I continued to describe my situation, the 3 Capital one Cards I currently have (either as an authorized user or my own) and how I have never been late on any of those cards/pay in full every statement, as well as why I wanted to have it removed only to be continually told that it could only be removed/adjusted due to a bank error.  Has anyone been met with the same result?

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This is in line with others that report experiences with Cap-1, they do not do PFD either. Your only shot on this is if its 6+ yrs old, they may lighten up then but I wouldnt even worry about it if its paid, once its a CO its always a CO even when paid, it should report PAID WAS CO.

[SunriseEarth]

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@gdale6 wrote:

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@kenilworth13 wrote:

Hi all,

I have been perusing the boards for several months now looking for ways to repair my credit.  I had a charge off that was paid off over the span of a year that I wanted to get removed as my fiance and I are begining to look to purchase a home.  I decided to send a goodwill letter to the Capital One executive office due to the high amount of success stories associated with reaching out via that process.  

 .

I however did not receive the same sucess.  

I received a voicemail message from someone at the Executive Office and tried over two days to reach her.  When I finally did, she explained to me that they could not delete my Paid Charge Off because their policy is making adjustments only due to a bank error (their error).  I continued to describe my situation, the 3 Capital one Cards I currently have (either as an authorized user or my own) and how I have never been late on any of those cards/pay in full every statement, as well as why I wanted to have it removed only to be continually told that it could only be removed/adjusted due to a bank error.  Has anyone been met with the same result?

---

This is in line with others that report experiences with Cap-1, they do not do PFD either. Your only shot on this is if its 6+ yrs old, they may lighten up then but I wouldnt even worry about it if its paid, once its a CO its always a CO even when paid, it should report PAID WAS CO.

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+1.   I tried to GW my paid CO and met the same results.  I think I'll try sending a letter again in May, since that'll be the 6 year mark.  I talk to the EO enough these days as it is.

[3Pelicans]

Same situation here.  I have two current Capital One Cards (one moved from HSBC) and an auto loan that have perfect pay histories but two charge offs from mid / late 2007.  Even thought I am only 4 months from one card aging off and about 6 months from the other no letter that I have sent has done any good.  I have spoken to the Exec Office at least twice now and have gotten the same response.  Which has been no. 

Good luck...I figure I will give it a month and send another round of letter. 

[Chris679]

I tried years ago to remove a charge off with no luck. It has fallen off now but I have one 30 day late that is the only black mark on my file. I have had this card for 6 years, they have upgraded it, given two CLI and lowered the APR but they won't budge on the removing the late. I have tried everything roughly 100 times but no dice. I suspect some of the successes people claim are simply uninformed CSRs saying it will be removed but then you just get the form letter saying no. I've had that a few times.