Hi....I had success with removing PG&E completely from my credit reports. I had been disputing a negative trade line in my credit files through the credit reporting agencies but got nowhere for 2 years. The information kept coming back as "verified as accurate".
However, I obtained the phone number through writing a goodwill letter to the San Francisco office (main office I think) and got a letter back with a name and direct phone number to talk to an actual person. I called the phone number and spoke to a senior customer service rep. I appealed to his sense of fairness.....why should I be punished for a 5 year old utility bill that's been paid in full (I actually used the words "lousy $68 dollar utility bill")? I reasoned with him that I'd like to purchase a home and to be held back from doing so over this "$68 dollar utility bill that's been paid in full for over 5 years" is not reasonable.
Within 24 hours, PG&E sent a Universal Data Form via Eoscar to all 3 credit reporting agencies deleting the trade line. PG&E sent me confirmation in writing within 1 week with a copy of the UDF attached.
All in all, it took about 3 weeks between the goodwill letter and the phone call to PG&E before the trade line was finally deleted.
Hope this helps.
