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Hello everyone,
Need a little help. Send a goodwill via email to Capital One and of course after a few days received a call from a Rep explaining the situation and she was taking notes. Before we hang up she sounded really positive about the whole thing. She said give me a few days and we will get back to you. Then I receive the email saying they DENIED the goodwill request. The funny thing is she said "Oh I see you have another Capital One account and you have been really good with it." I was yes I hope that's a plus. But it didn't help.
So should I tried again? and if so do I email or send a letter? I was a bit hestiate about sending another email thinking I would get the same Rep again. So any help would be wonderful.
@Anonymous wrote:Hello everyone,
Need a little help. Send a goodwill via email to Capital One and of course after a few days received a call from a Rep explaining the situation and she was taking notes. Before we hang up she sounded really positive about the whole thing. She said give me a few days and we will get back to you. Then I receive the email saying they DENIED the goodwill request. The funny thing is she said "Oh I see you have another Capital One account and you have been really good with it." I was yes I hope that's a plus. But it didn't help.
So should I tried again? and if so do I email or send a letter? I was a bit hestiate about sending another email thinking I would get the same Rep again. So any help would be wonderful.
I would suggest sending them an email through the CEO once a month or so. Don't send the same wording. Change it up. But each email should say somewhere along the lines that your begging them to please reconsider.
They GW deleted 2 chargeoffs for me sometime ago. It worked for me the first time. You may have success after another one, or maybe 6 letters down the road.
Always be polite no matter how frustrated you may feel. The person calling you really does want to help you. But your circumstances should be compelling. You want the person reading your letter and then calling you to feel for you.
Your letters should also be very different from anyone else's. Another words, don't copy GW templates and send them in.
Write something straight from the heart. Tell them your own story. Your circumstances and how you learned from them.
Hello everyone, I am looking to send capital one a GW letter. will be the first one i've sent and was wondering where do i send them to. I see that some people write letters and mail them and others have sent emails to CEO. If anyone counlt point me in the right direction it would be greatly appreciated! thank you!!
@Anonymous wrote:Hello everyone, I am looking to send capital one a GW letter. will be the first one i've sent and was wondering where do i send them to. I see that some people write letters and mail them and others have sent emails to CEO. If anyone counlt point me in the right direction it would be greatly appreciated! thank you!!
I always used mail with my GW requests. I would mail to the office of the CEO https://www.bloomberg.com/profiles/companies/COF:US-capital-one-financial-corp
I've tried twice to gw for a 30 day late payment in 2014 and I was denied twice by two different reps at the corporate office.
Sorry for being such a noob but do you send it addressed like this on the letter:
Office of the CEO