I sent Great Lakes a message to remove my 120 day lates and it worked! Here’s the response:
We understand that you are requesting delinquencies reported on your accounts in the past be removed.
Based on the forbearance that was retroactively applied to your accounts, we are able to make an adjustment to the delinquencies reported 06/2013 through 07/2013 and 05/2016 through 06/2016, which are covered by the dates of your back-dated forbearance. We have instructed the following credit bureaus to remove this information from your payment history: Experian, Equifax, TransUnion and Innovis. Hopefully the bureaus will promptly display these changes to your credit files. Each individual agency determines when the adjusted data will display on your credit files.
Please note that this isn't a guarantee that a correctly reported delinquency will be removed in the future. Please continue to make your payments as scheduled each month, or proactively seek options from us anytime you are in need of repayment assistance. This could prevent future negative credit reporting on your student loan accounts.
If you have further questions, please let us know.
Sincerely,
Donna
Borrower Services Department
Great Lakes Educational Loan Services, Inc.
(800) 236-4300 or (608) 246-1700
TTY 711
Monday – Friday 7:00 a.m. – 9:00 p.m. Central time